Contract type: Casual
Working hours: as and when required
This vacancy has no closing date, we reserve the right to close the vacancy at any time, therefore early submission of your application is encouraged.
Interviews will be held as and when applicants are successfully shortlisted.
An enhanced Disclosure and Barring Service (DBS) with an Adult Barred List check is required for this post.
Do you relish the opportunity to provide an outstanding service to our customers? Do you thrive in busy environments?
Do you hold a full, clean drivers’ licence and like to help people?
If you are looking for a job where you never know what is going to happen from 1 minute to the next this could be the job for you. Attending customer’s homes or sheltered scheme of a Helpline customer that has fallen no two days are the same.
You have an opportunity to join a committed and experienced monitoring and mobile response team that has been established for over 20 years and we would welcome your application.
Our established team is highly regarded for its excellent customer service and willingness to go the extra mile for its customers. The Monitoring and Response Centre, is based within Colchester City Centre.
Helpline– Delivers a telecare and a falls response service to customers across Essex, aiding and reassurance to elderly or vulnerable individuals 24 hours a day, 365 days a year.
The role involves, but is not limited to, answering Helpline calls, responding to emergency alarm calls, delivering help and support in the event of a mishap or sudden illness, carrying out first aid, manual handling, use of a variety of lifting equipment and equipment installation. The role also includes carrying out demonstrations for new potential customers, completing scheduled visits to existing customers and taking part in activities to gain new customers.
Computer skills are required for this role and the successful candidate will be able to complete administrative tasks and record information effectively. Monitoring & Response Officers have the use of Helpline vehicles during their shifts, in order to attend response calls and visit people’s homes and, on a few occasions, you may be required to travel and work alone.
You need to have an understanding of the needs of vulnerable people, first aid skills, the ability to remain calm and take decisions in challenging situations and be able to physically assist people needing help with their personal mobility.
Full training will be given for the successful candidate.
You must have a full clean driving licence.
Each shift will bring its own unique challenges and you will need to remain calm under pressure, be compassionate and able to communicate effectively to a range of customers with diverse needs and willing to cover tasks within the wider Helpline business if required.
For this role you will be required to work various shifts which includes weekends and bank holidays, times of the shifts are:
If you would like an informal conversation regarding the role then please call one of the Monitoring & Response Service Managers
or
For a copy of the job description, please click here.
Colchester Amphora Trading Ltd has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.